The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.
Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for Show only | Search instead for Did you mean:
11-26-2018 14:58 - last edited on 11-27-2018 12:37 by FerdinandFitbit
11-26-2018 14:58 - last edited on 11-27-2018 12:37 by FerdinandFitbit
I have literally tried everything to get my Blaze to receive text message notifications after the 12.1 update. I have followed all instructions on how to receive notifications, and I've even completely deleted EVERYTHING and reinstalled. I am not getting phone call notifications, but still no text notifications. Anyone else?
Moderator edit: Updated title for clarity
Best Answer
11-27-2018 12:36 - last edited on 06-09-2023 10:47 by MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Moderator Alum 9838 608 5831
11-27-2018 12:36 - last edited on 06-09-2023 10:47 by MarreFitbit
Hi there @NShaw06, welcome to the Fitbit Community Forums! 🙂
I'm sorry to hear that you're no longer receiving text messages after updating to iOS 12.1 Thanks for what you've already tried. I'll be happy to help you out with this.
Since your on the latest version of the OS, I can recommend first, making sure that you're on the latest version of the Fibit app and to remove your tracker from your connected Bluetooth devices and to set it up as a new device. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".
Then, set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and you should be able to receive your notifications without a problem.
Ferdin | Community Moderator, FitbitHelp others by giving votes and marking helpful solutions as Accepted
